Frequently asked questions.
Intro pass, who can do the intro pass?
Intro passes are for new, local clients only.
When does the 2 week period begin?
The intro pass is valid for 4 classes over a 2 week period. We do not offer extensions for any reason.
Your two week period begins from the date of your first booked class. If you decide you want to book a class that occurs before the initial class you have booked, you will need to cancel the first class booked to restart your two weeks.
How do I book a class?
You can book your class via the website under the schedule or book now tab. Another great way is to download the Mindbody App on your phone and search under businesses for Grounded Pilates and book in your choice of class.
Late cancels and no shows
What is the cancellation policy?
We appreciate life gets busy - but, we have a strict 12 hour cancellation policy. We do not accept email or phone cancellations and kindly request you manage your schedule through the website or the MindBody App.
The Waitlist
How many spots are on the waitlist before the class is closed and full?
There are 4 waitlist spots. If there is no option to book the class it means all 4 spots are taken & the class is fully booked until this changes. It's a good idea to join the waitlist, even if you are number 4 at the beginning of the week this can change, as people's plans change so you have a high chance of getting into class.
What does it mean if I join the waitlist?
When you choose to join a waitlist you are selecting to attend the class. As a result, prior to 12 hours before the class, as soon as a spot becomes available you will be automatically added to the class. You will receive an email to notify you of this. If a last minute spot becomes available we will send you a text message offering you the space. If you have added yourself to multiple class waitlists on the same day we very kindly request you manage your waitlist schedule by cancelling out of classes you no longer want to be in once you have been confirmed a spot or no longer want to workout. This can be managed and viewed on the schedule tab of your Mindbody profile.
How will I know if I have been added from the waitlist?
You will receive an email alerting you that you have been added to class if a space becomes available prior to 12 hours of the class. Within 12 hours of the class start time we will send you a text offering you the spot.
All automated waitlist communication is now only via email. If you have not already, please go into your account and select email communication/confirmations to ensure you receive the relevant information (if you need help with this let us know). Please do not select text as this option is not a compatible with the Mindbody App in NZ.
Will I be charged if I don't attend a class where I have been added from the waitlist?
If you have been added to a class from the waitlist more than 12 hours before the class begins, our regular late cancel/no show rules apply. You will lose your class for a late cancel or no show, if it’s an additional class for members it will be charged to your account at the normal rate.
We suggest checking emails before going to bed at night, if you're still on the waitlist - this will give you an opportunity to CANCEL out of the waitlist so that you don't miss this window.
Late Entry
We allow late entry up to 5 minutes before class as a one off.
We kindly ask that you arrive 5 minutes before class has started so you have enough time to be signed in, asked about any necessary modifications and to set up your reformer and equipment. Once the instructor has begun teaching, none of the above can happen.
When am I ready to move up a level?
You can perform basic exercises with correct form and control.
Your muscles can handle more resistance, and you can sustain longer sets without fatigue. You are comfortable standing on the reformer using lighter springs without support.
You notice improved flexibility and stability in your movements.
You have a good understanding of your body's alignment and can make adjustments during exercises.
You are comfortable using the Reformer and can transition smoothly between different exercises.
Consulting with your instructor is a great way to receive personalised feedback and ensure you're advancing safely and effectively. We always encourage clients to challenge themselves and would love to welcome you to the next level but it is important that you are attending a class in a level that's suitable for you so that you get the most benefit out of your practice.
Class Packs and Membership
Can I share my pack with my partner?
No - passes can only be used by the account holder
How often can I pause my membership?
Please email admin via the website to request a pause membership, we ask that you give 2 weeks notice and that the pause is for a minimum of 2 weeks, we allow this twice per year.
How can do I cancel my membership?
Yes you can cancel anytime after your initial two month commitment, we kindly ask for a month notice period.
When do my packs expire?
Monthly Packs expire one month from the first class attended. Annual packs expire one year from the date of purchase.
When does my pack commence?
Your monthly pack commences from the date of the first class booked, Annual packs commence from the date of purchase.
Can packs be transferred?
No - packs and passes cannot be transferred.
All private and group events please enquire via email
Find us on Instagram @groundedpilates. This is a great way to keep up with all the latest schedule updates and changes, and all other announcements at the studio.